Frequently Asked Questions
Everything you need to know about your Àerre experience.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and zip code, and follow the prompts to generate a prepaid shipping label.
How can I ensure I select the right size?
Each product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, at Àerre, we prioritize ethical manufacturing. We use organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
Can I modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request changes within 1 hour of placement by contacting our support team via live chat or email.